RETURN & REFUND POLICY

Last Updated: June 2026

At ATLAS Watches, customer satisfaction is important to us. Please read this policy carefully before making a purchase, as placing an order constitutes acceptance of the terms outlined below.

1. 30-Day Return Window

We accept returns within 30 calendar days of the delivery date.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in the same condition as received
• Be returned in its original packaging
• Include all original accessories, manuals, warranty cards, spare links, adjustment tools, and protective materials
• Not show signs of damage, misuse, modification, or excessive wear

Returns that do not meet these conditions may be rejected or subject to a partial refund where legally permitted.

2. How To Request A Return

To initiate a return, customers must contact us at:

support@atlaswatches.com

Please include:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photographs if reporting damage or defects

Return requests submitted outside the return period may not be accepted.

3. Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for all return shipping costs.

We strongly recommend:

• Using tracked shipping
• Purchasing shipping insurance
• Retaining proof of postage

ATLAS Watches is not responsible for returns lost, delayed, damaged, or misdirected during transit back to us.

4. Refund Processing

Once your return is received, inspected, and approved:

• Refunds will be issued to the original payment method
• Processing may take 5–10 business days
• Banks and payment providers may require additional time to complete the transaction

Original shipping charges are non-refundable unless required by applicable law.

5. Returned Items Showing Signs Of Use

Items returned with:

• Scratches
• Dents
• Bracelet resizing damage
• Missing components
• Removed protective films
• Evidence of wear

may be refused or subject to a reduced refund amount where legally permitted.

6. Damaged, Defective, Or Incorrect Orders

If your item arrives:

• Damaged
• Defective
• Incorrect

you must contact us within 48 hours of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs

Failure to report transit damage promptly may affect our ability to investigate claims with carriers.

7. Manufacturing Defects

If a manufacturing defect becomes apparent after delivery, contact us immediately.

Normal wear and tear, accidental damage, misuse, water damage, impact damage, improper storage, unauthorized repairs, or modifications are not considered manufacturing defects.

8. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, cancellation requests must be handled through the returns process.

9. Refused Deliveries

If a customer refuses delivery or fails to collect a parcel:

• Original shipping costs may not be refunded
• Any carrier return fees may be deducted from the refund

10. Lost Parcels

A parcel is not considered lost until the shipping carrier's investigation process has been completed.

ATLAS Watches reserves the right to wait for carrier confirmation before issuing replacements or refunds.

11. Chargebacks

Customers agree to contact ATLAS Watches first to resolve any issue before initiating a chargeback or payment dispute.

Fraudulent chargebacks may be challenged using:

• Delivery confirmation
• Tracking information
• Order records
• Customer communications
• Fraud screening data

12. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

ATLAS Watches is not responsible for delays, losses, or additional costs resulting from incorrect addresses supplied at checkout.

13. Sale Items

Discounted and promotional items remain eligible for return unless specifically marked as:

"Final Sale"

Final Sale items cannot be returned or refunded unless faulty or required by law.

14. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

15. International Orders

Customers are responsible for any:

• Import duties
• Customs fees
• Taxes
• Local handling charges

These charges are not refundable by ATLAS Watches.

16. Fraud Prevention

ATLAS Watches reserves the right to:

• Refuse suspicious orders
• Request identity verification
• Cancel transactions believed to be fraudulent

A full refund will be provided for cancelled orders.

17. Limitation Of Liability

To the maximum extent permitted by law, ATLAS Watches shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services.

Nothing in this policy affects statutory consumer rights under applicable consumer protection laws.

18. Contact Information

ATLAS Watches

Email: support@atlaswatches.com

Website: www.atlaswatches.com